Shipping policy
1. Free Standard Shipping
ReclineWell offers free standard shipping on all orders to the contiguous 48 United States. No minimum order value and no promo code required — free standard shipping is applied automatically at checkout.
2. White-Glove Delivery (Optional Paid Upgrade)
White-glove delivery is available as an optional paid upgrade and includes inside delivery to your room of choice, product placement, and removal of all packaging. For KoziSense massage chairs the white-glove upgrade is $250; for other brands the fee is calculated and shown at checkout before you complete your purchase. White-glove fees are non-refundable once the delivery has been scheduled, and are refunded in full only if you cancel before scheduling.
3. Processing Time
Orders are processed within 1 to 3 business days of payment confirmation. You will receive an order confirmation immediately and a separate shipping confirmation with tracking once your order is dispatched.
4. Estimated Delivery Timeframes by Category
All delivery timeframes are estimates only and are not guaranteed. Actual times vary by location, product availability, and carrier conditions.
- Adjustable beds (Ortho Mattress): 7 to 14 business days, shipped from the California warehouse.
- Recliners, lift chairs & Unique Piece Furniture beds: approximately 1 to 2 weeks.
- KoziSense massage chairs: 3 to 7 business days, with free inside delivery from the California warehouse.
- Kahuna and other massage chairs / furniture: typically 1 to 3 weeks.
ReclineWell is not liable for delays caused by carriers, weather, natural disasters, supplier lead times, or other circumstances outside our control.
5. Order Tracking
Once your order ships you will receive a tracking number by email. You can also track your order through the Order Tracking page on our website or by contacting support@reclinewell.com with your order number.
6. Delivery Area
We ship to the 48 contiguous United States only. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations. If you are outside our delivery area, please contact us before ordering.
7. White-Glove Delivery Scheduling
If you select white-glove delivery, our delivery partner will contact you to schedule an appointment, typically in a 4-hour window. Someone 18 years or older must be present to accept and sign. Please measure all doorways, hallways, staircases, and elevators in advance and clear a path to the placement location. We are not responsible for items that cannot be placed due to access restrictions or insufficient clearance.
8. Standard Freight Deliveries — Inspection at Delivery
For standard freight shipments, inspect the packaging before signing. If you notice visible damage, note it clearly on the delivery receipt before signing and photograph it immediately. Report damage within the window for that brand, as set out in the Refund & Return Policy under "Damaged or Defective Items." Failure to note damage on the receipt may limit our ability to file a carrier claim on your behalf.
9. Failed or Missed Deliveries
If a delivery attempt fails because no one was available, the carrier will attempt to reschedule. If an item is returned to the warehouse due to repeated failed attempts, an unresponsive customer, or an incorrect address provided at checkout, a re-delivery fee will apply and must be paid before re-shipment. ReclineWell is not responsible for costs from customer-provided address errors.
10. Return Shipping
Return shipping responsibility varies by brand and reason for return. See the Refund & Return Policy for full details on how returns and return freight are handled for each product category.
11. Split Shipments
Some orders with multiple items may ship separately from different warehouses, each with its own tracking number. Split shipments do not affect your delivery charges.
12. Contact Us
Email: support@reclinewell.com
Phone: +1 (878) 732-5463
Hours: Monday–Friday, 9 AM–8 PM ET