Shipping policy
Effective Date: May 7, 2026 ReclineWell — Owned by Masani Group LLC,Florida | support@reclinewell.com | +1 (878) 732-5463
1. Free Standard Shipping
ReclineWell offers free standard shipping on all orders to the contiguous 48 United States. No minimum order value. No promo code required. Free standard shipping is automatically applied at checkout.
2. White-Glove Delivery (Optional Paid Upgrade)
White-glove delivery is available as an optional paid upgrade at checkout. White-glove service includes inside delivery to your room of choice, product placement, and removal of all packaging materials. The white-glove delivery fee is calculated and displayed at checkout before you complete your purchase. By selecting white-glove delivery at checkout, you agree to pay the stated fee.
Please note the following regarding white-glove delivery fees and returns:
- White-glove delivery fees are non-refundable once the delivery has been scheduled and confirmed with our delivery partner, regardless of whether the order is subsequently returned.
- If you return an item after white-glove delivery has been completed, the original white-glove fee will not be refunded and will be deducted from your refund amount in addition to any applicable return freight costs.
- If you cancel your order before white-glove delivery has been scheduled, the white-glove fee will be refunded in full.
3. Processing Time
Orders are processed within 1–3 business days of payment confirmation. You will receive an order confirmation email immediately after purchase and a separate shipping confirmation email with tracking details once your order has been dispatched from our supplier's warehouse.
4. Estimated Delivery Timeframes
Standard shipping: 7–14 business days from order confirmation for most products and locations. White-glove delivery: 10–21 business days from order confirmation, subject to scheduling availability in your area.
All delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary based on your location, product availability, and carrier or logistics conditions. ReclineWell is not liable for delays caused by carriers, weather events, natural disasters, supplier lead times, or any other circumstances outside our control.
5. Order Tracking
Once your order ships you will receive a tracking number by email. You can track your order at any time through the Order Tracking page on our website or by contacting us at support@reclinewell.com with your order number.
6. Delivery Area
We ship to all 48 contiguous United States only. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, or any other U.S. territory or international destination. If you are located outside our delivery area, please contact us before placing an order.
7. White-Glove Delivery Scheduling
If you select white-glove delivery, our delivery partner will contact you by phone or email to schedule a delivery appointment. Delivery appointments are typically offered in 4-hour windows on available dates. Someone 18 years of age or older must be present at the time of delivery to accept and sign for the item.
Please ensure a clear and accessible path from your entrance to the desired placement location before your scheduled delivery. Measure all doorways, hallways, staircases, and elevators in advance to confirm the item will fit. ReclineWell and our delivery partners are not responsible for items that cannot be placed in the desired location due to access restrictions or insufficient clearance.
8. Standard Freight Deliveries — Inspection at Delivery
For standard freight shipments, inspect the outer packaging before signing the delivery receipt. If you notice visible damage to the packaging or the product at the time of delivery, note it clearly on the delivery receipt before signing and photograph the damage immediately. Contact us within 48 hours of delivery at support@reclinewell.com with your order number and photos. Failure to note damage on the delivery receipt at the time of delivery may limit our ability to file a carrier claim on your behalf.
9. Failed or Missed Deliveries
If a delivery attempt fails because no one was available to receive the shipment, the carrier or delivery partner will make reasonable attempts to reschedule. If an item is returned to the warehouse due to repeated failed delivery attempts, an unresponsive customer, or an incorrect address provided at checkout, a re-delivery fee will apply. This fee must be paid before the order is re-shipped. ReclineWell is not responsible for costs incurred due to customer-provided address errors.
10. Return Shipping
Return shipping costs are the customer's responsibility unless the item arrived damaged or defective through no fault of the customer. For large items such as massage chairs, adjustable beds, and lift chairs, return freight costs typically range from $150–$400 depending on your location and the size and weight of the item. Return freight costs are deducted from the refund amount. See our Refund & Return Policy for full details on how to initiate a return.
11. Split Shipments
Some orders containing multiple items may ship separately from different supplier warehouse locations. You will receive individual tracking numbers for each shipment. Split shipments do not affect your delivery charges.
12. Contact Us
For shipping questions or delivery support, contact our team: Email: support@reclinewell.com Phone: +1 (878) 732-5463 Hours: Monday–Friday, 9 AM–8 PM ET